FROZEN GOODS
$17.95 Flat Rate (orders up to 5 kilos):
All orders for frozen items will only be sent by EXPRESS POST through Australia Post to avoid spoilage due to long delivery time. Flat rate of $17.95 shall apply for orders up to 5 kilos. Additional shipping charges apply for weight above 5 kilos, which will be advised once order is ready for dispatch.
Usual Delivery Time
2-3 business days within Sydney and other major cities; sometimes up to 4 business days to regional areas. Note – next day delivery not guaranteed: Australia Post has advised that their next-day delivery guarantee is currently suspended. Express Post is still available, and will continue to be prioritized as the fastest option for customers, but may not always meet the next business day delivery standard
Dispatch Period
We dispatch orders with frozen items only from Monday-Wednesday to avoid spoilage when orders are processed in courier’s warehouse on the weekends.
Dry Goods
$13.95 Flat Rate (orders up to 5 kilos)
Our products are delivered straight to your door, anywhere in Australia, at a low flat rate of $13.95 for orders up to 5 kilos.
FREE Shipping
for orders above $120 for orders up to 5 kilos: Additional shipping charges apply for weight above 5 kilos, which will be advised once order is ready to ship.
Usual Delivery Time
3-5 business days within Sydney; 5-7 days to other major cities; and 5-10 days to regional areas
Express Option:
Express Post for dry goods can be availed at a flat rate of $17.95 (up to 5 kilos). Additional express shipping charges apply for weight above 5 kilos, which will be advised once order is ready to ship. Note – next day delivery not guaranteed: Australia Post has advised that their next-day delivery guarantee is currently suspended. Express Post is still available, and will continue to be prioritized as the fastest option for customers, but may not always meet the next business day delivery standard
OTHER SHIPPING QUERIES
Other Questions or Special Arrangements:
Contact us directly if you have further questions regarding our delivery, or you want to make a special arrangement. Unfortunately, we do not yet offer international shipping (i.e. outside Australia).
Returns:
All items purchased through our website are not exchangeable and not refundable due to change of mind. However, if you encounter any issues with our products please contact us with your order number and details. We will respond quickly with instructions for how to return items from your order. If the return is due to our error, a full refund can be made excluding shipping and handling charges.
Cancellations:
Once you have submitted an order, it is already considered final and confirmed. Hence, we strongly recommend checking your orders before submitting, as title of the goods passes to you when the payment was made.
Damaged Items:
While we pack every order very carefully, fragile items can infrequently be damaged during transit. If you have received a damaged item, please accept our apologies and contact us immediately. We will either replace the item or give you a full refund.