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Frequently Asked Questions

Check out our list of FAQs, if you have any further details, feel free to contact us through our social media accounts

No, you may buy one single item or as many as you like. However, if you want free standard shipping on your dry goods order, this can be availed for orders above $100.

We ship Australia wide.

Orders placed before 2PM are processed within the day. Orders after 2pm cut-off are processed the next business day. Despatch shall be made within 1-2 days after processing of order.

Orders sent using standard shipping will arrive within 2-5 business days.

Orders sent using express shipping will arrive within 1-3 business days.

Note: We thank you for understanding any delays in shipping due to Covid-19 restrictions.

Tracking details are sent to your email. Please check your Junk Mail. If you don’t receive it, please email us at [email protected] for tracking details.

If there is anything missing in your order, please email us at [email protected] within 5 business days of receiving your order. If there is any damaged item, we appreciate you emailing us the photos of the damaged box/items. We will then process the claim and advise you of an appropriate course of action.

Majority of our products are imported from the Philippines and passed the stringent Australian Customs inspection and we abide by Food Safety Standards.

All prices are in Australian Dollars (AUD) and are inclusive of GST. Our price list is available in our website and we reserve the right to amend our prices at any time.

We accept payments through PayPal, VISA and Mastercard .
All your payment information is secured through and by the said third-parties.

No, currently, we do not have a physical store. All products can be purchased at our online store.

No, guest checkout is available for our customers however, creating a Suki account will help you shop faster as well as manage your orders more easily.

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and payment banking details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.