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Frequently Asked Questions

Check out our list of FAQs, if you have any further details, feel free to contact us through our social media accounts

No, you may buy one single item or as many as you like. However, if you want free standard shipping on your dry goods order, this can be availed for orders above $100.

We ship Australia wide.

Orders placed before 2PM are processed within the day. Orders after 2pm cut-off are processed the next business day. Despatch shall be made within 1-2 days after processing of order.

Please refer to our Shipping Info page for more details. Link here: https://sukikart.com.au/shipping

Tracking details are sent to your email. Please check your Junk Mail. If you don’t receive it, please email us at [email protected] for tracking details.

If there is anything missing in your order, please email us at [email protected] within 5 business days of receiving your order. If there is any damaged item, we appreciate you emailing us the photos of the damaged box/items. We will then process the claim and advise you of an appropriate course of action.

Majority of our products are imported from the Philippines and passed the stringent Australian Customs inspection and we abide by Food Safety Standards.

All prices are in Australian Dollars (AUD) and are inclusive of GST. Our price list is available in our website and we reserve the right to amend our prices at any time.

We accept payments through PayPal, VISA and Mastercard .
All your payment information is secured through and by the said third-parties.

Yes we have launched our first physical store. Our products are now available for in-store purchase, click and collect, and online order. Our store location is as follows: 512/1c Burdett Street, Hornsby NSW 2077
https://goo.gl/maps/ydRq3o6SN382Wr3b7

No, guest checkout is available for our customers however, creating a Suki account will help you shop faster as well as manage your orders more easily.

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and payment banking details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Yes we do, for collection at our Hornsby store. Just order online, and select “click and collect” upon checkout so no delivery fee will be charged. Orders made before 11am are generally ready by 5pm the same day.