UPDATE: Delivery period during this pandemic
Express shipping generally takes 3-5 business days, and sometimes longer for regional areas outside major cities. Standard shipping generally 5-10 business days. Our partnered courier companies such as Australia Post are experiencing delivery delays due to restrictions and record parcel volumes. Thank you for your support mga Suki!
$16.95 Flat Rate (orders up to 5 kilos):
All orders for frozen items will only be sent by EXPRESS POST through Australia Post to avoid spoilage due to long delivery time. Flat rate of $16.95 shall apply.
Ordering both Frozen and Dry Goods?
Ordering both Frozen and Dry Goods? Frozen goods are delivered separately through express shipping, with dry goods delivered through standard shipping. One flat rate of $16.95 only shall apply, keeping the shipping charges low for you. Note – next day delivery not guaranteed: Due to current pandemic situation, Australia Post has advised that their next-day delivery guarantee is currently suspended. Express Post is still available, and will continue to be prioritized as the fastest option for customers, but may not always meet the next business day delivery standard.
Shipping will be despatched Mondays, Tuesdays and Wednesdays only to avoid frozen goods parcels sitting in courier warehouses over the weekends.
Usual Delivery Time
2-3 business days within Sydney and other major cities; sometimes up to 4 business days to regional areas.
$11.95 Flat Rate (orders up to 5 kilos)
Our products are delivered straight to your door, anywhere in Australia, at a low flat rate of $11.95 for orders up to 5 kilos.
Usual Delivery Time
3-5 business days within Sydney; 5-7 days to other major cities; and 5-10 days to regional areas.
for orders above $100 for orders up to 5 kilos: Additional shipping charges apply for weight above 5 kilos, which will be advised once order is ready to ship.
Express Post for dry goods can be availed at a flat rate of $16.95 (up to 5 kilos). Additional express shipping charges apply for weight above 5 kilos, which will be advised once order is ready to ship. Note – next day delivery not guaranteed: Due to current pandemic situation, Australia Post has advised that their next-day delivery guarantee is currently suspended. Express Post is still available, and will continue to be prioritized as the fastest option for customers, but may not always meet the next business day delivery standard
OTHER SHIPPING QUERIES
Other Questions or Special Arrangements:
Contact us directly if you have further questions regarding our delivery, or you want to make a special arrangement. Unfortunately, we do not yet offer international shipping (i.e. outside Australia).
Once you have submitted an order, it is already considered final and confirmed. Hence, we strongly recommend checking your orders before submitting, as title of the goods passes to you when the payment was made.
All items purchased through our website are not exchangeable and not refundable due to change of mind. However, if you encounter any issues with our products please contact us with your order number and details. We will respond quickly with instructions for how to return items from your order. If the return is due to our error, a full refund can be made excluding shipping and handling charges.
While we pack every order very carefully, fragile items can infrequently be damaged during transit. If you have received a damaged item, please accept our apologies and contact us immediately. We will either replace the item or give you a full refund.